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HomeMy WebLinkAboutResolution # 3854RESOLUTION NO. ~ X854 A RESOLUTION APPPROVING A QUOTE FROM TIMBUKTECH AND DIRECTING THE MAYOR TO EXECUTE AND DELIVER SAID AGREEMENT ON BEHALF OF THE CITY OF CANTON, ILLINOIS. WHEREAS, the Public Works Committee has determined that it is necessary and in the best interests of the City of Canton to enter into a Service Agreement for IT services related to the maintenance of the City's computer network, as further described in Exhibit "A" attached hereto and incorporated therein; and WHEREAS, the City Council of the City of Canton has made a similar determination. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF CANTON, ILLINOIS AS FOLLOWS: 1. That the Canton City Council accepts the proposal fir IT Professional Services, including remote access for designated department heads and officials and the 100% no hassle guarantee on a month-to-month basis at a cost of $1,510.00 per month. 2. That the Mayor of the City of Canton, Illinois is hereby authorized and directed to execute any necessary paperwork on behalf of the City of Canton. 3. That this Resolution shall be in full force and effect immediately upon its passage by the City Council of the City of Canton, Illinois and approval by the Mayor thereof. PASSED by the City Council of the City of Canton, Illinois, at a regular meeting this ~_ day of ~A~il , 2008 upon a roll call vote as follows: AYES: Aldezmen Lewis, Strandberg, Meade, Nidi~fer, West, Sar'f~, Schenck. NAYS: None. ABSENT: Alderman Berardi. APPROVED: A~TEST: GL Nancy Whites, City Clerk . Heinze, ~ ~ ~ ~~ ~ •'~~~ ~~~ 1 ~~INC P.D./City Building 23 Workstations 2 Servers 1 Offsite Backup Waste Water 2 Workstations 1 Offsite Backup IT BASI( ITSS Basic: $75 Per Hour Service Charge ~~0_ 0 1 ~.~,.,,r~`' ITSS Professional: $70 Per Hour Service Charge, 5.5 Hours Service Included ITSS Premium: $65 Per Hour Service Charge, 24 hours Service Included Treatment Plant 1 Workstation 1 Offsite Backup $1,104.00 Monthly $1,510.00 Monthly $2,190.00 Monthly SAS 1 Fire Department 7 Workstations 1 Offsite Backup • r +~ ~ t •~ • ' ~~..~ a . • ~• NC 1 • `. ~'i~11~t1 ~' o i o ~ Customer Success Stories jy Oliver, Oliver and Company W Jackson, Macomb (309)836-8299 When I first contacted TimbukTech we had no tech support or network, I realized that as our company grew that we would need some professional tech support as well as a network. TimbukTech's IT Service Saver has saved us from having to back up all of our machines every night and we don't have to worry as much about file loss or corruption. Also we are now able to answer customer's needs from any workstation anywhere, anytime. This allows us to keep our customers information current and up to date, and reassures them that we are on top of what needs to be done. All of these upgrades allow my staff to get projects done quicker and more efficiently. I would recommend TimbukTech to another company. TimbukTech knows our system and how we work and I can call and talk to him whenever I have a problem. I appreciate their knowledge and patience with me and does not mind when I ask questions. .~ vid Balfour, David Balfour Optometry East Hurst Street, Bushnell, (309)772-3135 I had had some computer training back in the early 1970's, but I just kind of winged my way through it. Because 1 didn't want to go through having a hard drive crash, I signed up for their tT Service Savor Program to monitor my hard drives on a regular basis and identify any problems that might occur, before they do. Their IT Service Savor Program has given me a way to contact some true computer network professionals. They have been really responsive to any questions I have had. / ~~ti' - *~"~f ~_ Dodds, Spoon River Electric Co-Op South 5`h Ave, Canton IL, (309)647-2700 Our company has utilized the service of TimbukTech for a long time and we are completely satisfied. Scott brown and all his technicians are truly skillful, friendly, and willing to help. Computer problems can cost our company a ton of money. The quickly diagnosed our computer issues, resolved the problems, and made good recommendations moving forward. I highly recommend them to my business associates. We need quick, precise work and with this service, we always get it. They do a first rate job. ~~ • • a ~• i'•: r ~~M nee Moore, The Elms 2 Madelyn Ave, Macomb, (309)837-5482 We think TimbukTech's IT Service Saver program is great. We no longer have to worry about network downtime. When their technicians see a problem, they fix it. It is as simple as that. With their remote network monitoring, technology headaches are a thing of the past. They are helping us prepare for the future and allowing us to focus our time where it belongs- on our residents l y Coleman, Coleman Ford Inc. 1 North Main Street, Canton, (309J647-1111 TimbukTech and Scott brown have been associated with our company since 2004. We have found Scott and his company to be very reliable and knowledgeable with regard to our Internet and computer needs. We have had quick responsive service whenever we have needed help. Scott has always been easy to unde4rstand as he helps guide us through various procedures in a way that we can repeat the procedures ourselves without the help. We have found Scott to be very trustworthy and his services are competitively priced as well. n Lesser>r; Jackson Street Photography North Side Square, Macomb, (309J333-8054 About a year ago, I had a motherboard go down on my server. It corrupted my wedding and portrait drives. With over 300 family portrait sessions, 70 high school seniors, 27 weddings and 3 commercial clients on them. Granted these were backups, but the time to rebuild was staggering and there were some sessions that hadn't been yet backed up. I called the boys at TimbukTech and they were able to do complete recovery and repair on all of my drives. I have since bought 3 new machines from them for high-end digital processing and refer them to everyone I know for new machines as well as repair. They are by far the best value for the money and dedicated to ensuring that your network be as efficient and secure as possible. i # • ~ ~ ~ ~ • t i~~i ~t •~ "1 emy Allen, Allen House INC E Jackson Street, Macomb, (309)837-1554 Thanks to TimbukTech Computers, our network has been running more efficiently than ever. Our number of computer service calls has been reduced dramatically and we can get work done when we need to. Before, we were wasting countless hours a week trying to "repair" our own network and computers, but now I don't even have to think about it and I can finally get back to my work is Trotter, Trotter General Contracting ~ West Jackson, Macomb, (309)836-5040 I have been having computer issues for quite a while now. I would call computer company after computer company to try to get things straightened out and all I ended up with was the same issues and a large bill. Then I called TimbukTech. I finally got my missing data back and my computer is running better than it has in a long time. My computer went from being a hassle to a convenience. ~~, ` ~.~ . ,~-'l ~ . ~- ~. ~- 1.